Win/Win for Puppy Sales

I had an e-mail inquiry recently from people whose parents had owned Borzoi, looking for a pet Borzoi puppy, and wanting to know what a proper price would be for one. I replied that they would find Borzoi puppies in very short supply in Ontario at present, and that most breeders were not in the business of supplying a pet market.  Our kennel’s motto is “For Active Borzoi with Plans” and I did not want to send our show prospect off to languish in someone’s back yard.

A few days later, tied up at the garage waiting for the dogmobile to have the brakes fixed, I reread that well known book, Seven Habits of Highly Effective People, and cast my mind back a bit to the reply I had sent out.  What should happen to Borzoi classified as ‘only a pet’ and how can we educate the public about what to do with such puppies? How can breeders work towards the best possible match between what is available and what people want?

The educational message I sent to the interested buyer also included the comment that price depended on the quality of the puppy and the guarantees and support that the breeder could offer.  Prices on both sides of the border seem to range from zero (or pay you to take it) to $1,500.00+  The difference in the rate of exchange Canadian and American dollar also need to be considered. There is certainly no absolute fixed price for a pet puppy.  Whatever a buyer pays for a Borzoi is too much if the breeders will offer no advice or help if things go wrong.  There is also no absolute set of rates for Borzoi from a particular kennel.  Everyone has had at least one puppy that is lacking in appeal in looks, has a severe bad bite,  shy temperament etc.  They could not expect to get the same price as for a more attractive puppy.  Among pets, some are more equal than others.

When we come to show prospects, we enter the murky waters of ‘breeder’s terms’, puppies back, control of breeding rights etc.  As top breeding stock can be priceless in terms of genetic value, the actual price for such a prospect might not be all that different from that of a really appealing pet.  The strings attached make up the difference.  For those of us who value the prestige of having our puppies shown in conformation or active in obedience or field trials, we may sell those puppies for a value that takes into consideration what the buyer will pay in entries, for handlers, travel expenses and such.  People who have approached me for puppies with major plans for them have had all my support in terms of top picks, help, advice, accommodation and whatever else I was in a position to give.  The dollar value was relatively insignificant compared to the pleasure of hearing about their achievements over the last ten years.  We may ask for control of breeding rights if the person is not that knowledgeable about pedigrees but otherwise is a suitable buyer.  We may ask for a puppy back if the dog is used as breeding stock.  We certainly do or should control resale or disposal of such a valuable dog.  This is commonly done by co-ownerships or by right of refusal contracts.

The toughest decisions range around pick bitches, what one might consider foundation breeding stock.  It is most unwise to purchase such a Borzoi unconditionally as a baby puppy.  You may be lucky and have good results, but it is much better to wait until you are dealing with yearlings before considering that you have what you think you have.

In the system of transactions outlined in the book ‘Seven Habits’, the breeder and the buyer may have a transaction that is Lose/Lose.  The breeder may evaluate the buyer as unsuitable in terms of accommodation, knowledge of dogs, financial capability to care for a large hound and so on.  The buyer may evaluate the breeder as greedy, uncaring, unwilling to offer a written receipt or written contract.  A sale does not take place, and both parties feel aggrieved.  I am still getting bad remarks from someone for refusing to place a dog with someone who did not know their toenails needed to be cut regularly.  I know I was right, as that was just the tip of the iceberg of ignorance about dogs.  I would, however, have sold the dog to someone who would ask for a book or article, or a list of what they should do to care for their Borzoi.  With one pair of buyers, I make them climb into the bathtub, when they said they did not know how to groom a Borzoi, and wash one.  Then I trimmed each part of the dog on one side and let them trim the other side to match.  If they had refused to learn, they would not have gone with the dog. We are all beginners with dogs at some point, but the key is to sell to those willing to be educated.

Win/Lose transactions occur when the breeder gets the money for an unsuitable dog and is deaf to any complaints.  These transactions are fatal to the long-term reputation of a kennel.  You sell a puppy as a show prospect, and it is missing 4 teeth.  It turns out as straight in the rear as a piano bench, so narrow in the front its legs rub together, or worse still, crosses over when it walks, or holds its tail over its back like a Malamute.  To avoid customer dissatisfaction, I personally discuss at time of sale what they would want to do if the puppy has show disqualifying faults.  Options might include supplying a second dog and insisting that it be of an age where WYSIWYG.  There might be an agreement to accept the defective puppy back, or the person might say they would be too attached to the puppy to do that and would want to keep it regardless.  Most breeders I know certainly would replace dogs that develop life-threatening or fatal genetic defects, requiring only a veterinarian’s certificate for what is wrong.  These situations are highly stressful to all concerned, and how they are handled is crucial for reputation and customer satisfaction. Replacement with a dog of equal value satisfactory to the customer is the most common method of avoiding Win/Lose and with the rise of ‘lemon laws’ it may be essential.

Lose/Win hopefully comes to us infrequently.  We have two puppies, and have to decide which is our ‘keeper’ and which one is sold.  The one sold turns out to be a MBISS, ours is a dud.  Did we really lose?  Most breeders are who show or participate in events would be fortunate to break even and cover their costs.  If the buyer appears to be the winner, consider the value to your reputation of having a Borzoi with your kennel name on it winning fame and fortune.  We may have lost in a sense of not charging as much as we would have done if we had known it would turn out so well, or worse still, not arranging for any puppies back, but ‘what price glory’.  You will not likely become wealthy raising dogs, but satisfied and respected as a breeder are pretty good rewards in themselves for most people interested in the welfare of the breed.

Win/Win, the best type of transaction, has several components.

Does the puppy meet the needs of the buyer in conformational features?  Breeders must walk the second mile on this.  We know the standard says any color, any markings, etc.  However, ask the right questions about how serious the buyer is about shows, and where they will be showing.  If the puppy has an appearance that would make it very difficult to show, this should be openly discussed.  If the buyer is determined to go on, at least they were cautioned.  Some parts of the U.S. in particular have strong color preference…what they jestingly call ‘white dog country’.  Other areas have judges better versed in the standard, and who look for elegant well-moving hounds regardless of color.  Some areas favor extra large Borzoi, others ones closer to the written standard.  Be sure your buyer understands not only what the standard says, but what happens in the real world as well.
Your buyer wants to have fun with the Borzoi.  Do you cheerfully sell them a dog shy, inactive, or lacking in proper movement to the extent of being handicapped?  A breeder I knew used to send dogs off with the comment, ‘Maybe it will course’…never having done any training or testing to that end. Be absolutely sure that your buyer understands the range of activities available to this breed.  Have you told them how to animate puppies with a buggy whip and plastic back, or a drag line with fur and a squeaker?  Have you given them names and addresses of where to go for training and testing?  I own a Borzoi who was No. 1 coursing Borzoi in Canada, No. 7 all breed, and did not have the slightest clue as to what to do with her when I got her.  Only the most earnest efforts and inquiries got her onto the field, as few breeders I knew in those days participated.  For the puppy and buyer to be a winner too, be sure you have a package leading them off to training for agility, obedience, coursing etc.  I have never yet (and hope it continues) placed a Borzoi that could not be trained for something.  Don’t make it hard for the buyer to head in the right direction. You are the expert, and live up to that responsibility.
Incentives help.  In a number of cases I have offered $50 rebates for taking a puppy through a recognized obedience course to graduation, on receipt of the certificate from a trainer.  It is not just the money to the buyer, but a clear signal that I hope they will do something systematic to make their Borzoi an excellent companion and head off behavioral problems that can occur in untrained adult Borzoi.

  Win/Win may not come instantly, permanently, or without effort on our parts.  I placed one in a home where he was treasured and found to be an excellent companion.  Circumstances changed, and behavioral problems cropped up when he was neglected and left alone too much.  I remonstrated gently with the client, reminded her how she had loved him, and offered to take him back.  She acted on my advice, and I have had several extremely gratifying letters and e-mails on how they turned the situation around, and how she repented of blaming the dog.  They are now again the best of buddies.  Even winning puppies may fall on hard times, so we must be there for them.  We have far more resources and contacts to find a new home for our puppy and must do our duty.  We have been able to help several to continue to keep their Borzoi by long-term boarding.  One who had to return her dog after a combination of continent-wide move and a car accident was able to re-establish herself, and is an excellent home for three Borzoi.

  Winning to me is not something that just happens on the field or in the show ring.  Now that I am 66, I think often of the Borzoi who are loved by their owners and have had happy and fulfilling lives.  They may never have been BOB or produced offspring, but to their owners they were treasures. They are equally valuable in my thoughts as the ones who have achieved so much, and whose offspring are following on in their winning ways.  When I look at the photo in my window of Allegra lying on her dog mat with her new friend the rescue greyhound, I think of how we decided to save her life with surgery (BI ‘The Special Puppy’) and think of the ten happy years she has had.  I have been so happy with photos and news about all my puppies who have had a life-time with caring owners, whether in the ring, on the field, or on the couch.  That is what Win/Win means to me…a good outcome for breeder, buyer, and puppy.

POSTSCRIPT

The latest inquiry was for a baby puppy to ship to Europe as a 'surprise' present for a 3 year old.  Giving puppies as a 'surprise' for a toddler in a family thousands of miles away has a new category...CAN'T WIN.

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